When the office changes your schedule

You're on a roof with an RTU open when the office decides your afternoon looks different now. Maybe a reactive call came in, or maybe they swapped who's on the crew. Either way, the thing everyone needs to know is whether the change reached you, so Field asks you to say so.

A change to today

When the office sends a change that touches today, whether that's new work on your route, a stop moved or taken off, or a different crew, it shows at the top of Today under From dispatch, with a line like "Your route changed" or "New work on your route" and a Got it button. Underneath, it names the stop and what happened to it: cancelled by the office with their reason, reassigned to someone else, or moved to a new day and time. Tapping Got it is the whole job. It tells the office you're working from the new plan, and it stops anything else from chasing you about it.

Got it saves on the phone like everything else, so in a basement it reads "Got it · sends when there's signal", and it changes to "The office has your Got it" once it lands. On iPhone that last one reads Received by office.

This only happens for a change the office has actually sent. They can draft changes to your day while they work it out, and Field keeps showing the plan you already have until they send. So anything asking for Got it is a real change.

Changes to other days

A change to tomorrow or later doesn't need an answer. Field gathers it into one Schedule updated notice for that day, and you can Dismiss it once you've looked. Your route for that day is already updated.

When you're not looking at the phone

Turn on alerts and your phone buzzes the moment the office sends a change, even with Field closed. The first time Today opens after you sign in, Field lists what it will buzz you about, and Continue brings up the phone's own prompt. On Android, Not now asks again in a few days. After that, Notifications in the menu under your picture shows On, Quiet (they arrive without a sound) or Off for this phone, and takes you to the phone's settings to change it. If notifications are off, a card under your current or next stop says so, with a button to Settings; Not now hides it for a few days. Tapping a notification opens the stop that changed, with its Got it right there.

If Notifications says Not connected yet, BoltWright is still switching alerts on for your company, and there's nothing for you to do. The office texts or calls you until then, and Field picks it up on its own once it's ready.

If alerts aren't on, or notifications for Field are switched off on your phone, you get one text instead that tells you to open Field or call the office, as long as the office has your mobile number. Field tells the office whether your notifications are on each time it opens, so once a notification goes out, no text follows it. An iPhone on an older version of Field can't say when its notifications get switched off, so on one of those, if you haven't tapped Got it five minutes after the notification, one text follows. All we learn is that the message left our side, so we can't tell you the phone lit up or that you saw it.

Tap Got it in Field when you see the change. It clears the notification too.

If nobody answers

Ten minutes after a notification, or five after a text, with no Got it, the office sees that you need a call, and that's where the automatic part ends. Nobody gets a second text and the change doesn't keep re-sending itself, because at that point a person should be talking to a person. If we can't tell whether a text made it out, the office is told to call within a couple of minutes rather than risk sending it twice, and a tech with no phone number on file shows as needing a call straight away.

Old changes

Once a change has been answered, replaced by a newer one, or the day it was for has passed, it can't be answered anymore. Field marks it Replaced by a newer update or Past update. If the change you were about to tap has been replaced, tap Got it on the new one, since that's the plan the office is working from now.

The same list in Field is also where the evening message to close out your visits shows up, starting with "Still on the clock?" when your time is still running. When it's about one job, Open job takes you straight there, and so does tapping its notification. That one only needs Dismiss.

For the office

Office lists each sent change under Technician updates, above the day's board, and it keeps two facts apart: whether the change reached the tech and whether the tech acknowledged it. "Text accepted" means the text left our side, not that anyone read it, so Acknowledged is the only sign the tech has seen the change. When a line says "Call technician · not acknowledged", that's your cue to pick up the phone.

Team shows how a change reaches each person: App alerts on, Alerts quiet on phone, Alerts never turned on, Alerts off on phone, Signed out of Field, Texts only or No alerts. Above the crew it counts how many Field phones have app alerts on, and each profile says what to ask that person to do. Alerts not switched on yet means their phone is ready and BoltWright is finishing its side, so there's nothing to ask them. Each profile also says when their phone last checked in, and shows the last seven days: how many changes were sent, how many went out to their phone, how many got a Got it and how many needed a call. Went out means Apple or Google took it for their phone, not that it lit up, so Got it is still the only sign they saw it.

To check someone's phone, open their profile and tap Send a test alert. It buzzes only their phone, it says it's a test from the office, and no text goes out. The profile then tells you whether Apple or Google took it, or that nothing buzzed because no phone of theirs has alerts on. Ask them whether it buzzed.

While your shop's messages are still in Test, dispatch texts go to your own test phone instead of the crew. The tech wasn't contacted, so those changes show as needing a call.

Updated October 20, 2026.