Your day in Field

Most techs spend the first morning with a new app poking at it in the truck before the first stop, so here is what you'll find when you do. The Android and iPhone apps show the same screens with the same words, so this page covers both.

Today

Today is your route for the day, with the next stop at the top and the buttons you'll want first: Start work, Directions and the one that texts the customer you're on your way. An urgent call carries an Urgent tag on the route so it doesn't look like a filter change. Under that are shortcuts to Truck stock and Quick note, then any stops you still need to close out, then the rest of the route. Below your stops, when you have signal, Crew right now shows who's on the clock where. Tap Join when you need to help a teammate: it puts you on their crew so the job is on your list and the office sees you there, then starts your drive or your time on site. If your time is running, a Working now card at the top takes you straight back to that stop.

What's on your route is what the office has actually sent you. Managers work up the day in Office, move stops around and save drafts while they think, and none of that reaches your phone until they send it. When they do send a change to today's work, it shows at the top of Today and asks you to tap Got it. The page on schedule changes covers what happens if you don't.

Not every stop has a time. Some work has an appointment, some has an arrival window, some is anytime that day, and some is unscheduled, and Field keeps all four on the route so a flexible PM doesn't disappear just because nobody put a clock on it.

Searching

You can search the whole company from the phone, by customer, site, address, unit, make, model, serial or job number, and it works without signal because the records live on the phone. The page on working offline explains how that works.

Opening a stop

Open a stop and you get the customer and site with Directions and Call, the work instructions, any files the office attached, and the units at that site. Each unit shows its last few service records, and anything left open on earlier visits sits under "Still open from earlier visits", where you can mark it Resolved or Still open. Notes, readings, photos and voice notes go against a unit with the Add note on its card, or against the whole visit with Add note at the bottom of the stop. The capture page walks through all of that.

Start work, and your time

You only record your hours at each job. At most shops your paid time runs from the start of your first job to the end of your last, and the drives between jobs fill in by themselves, so there's no drive to time. The drive in and the drive home aren't paid unless the office sent you on a pickup, and a shop can choose to pay from when you leave home instead.

When you get there, tap Start work. It marks you arrived and starts your time on that stop in one move. If your time is still running on another job, Field first asks what happened there: Finished, Coming back, Waiting on parts or Someone else is finishing, with a short reason when it isn't done. The office sees your answer on that job, and Cancel leaves your time where it was. Shop or training time just hands over to the job. If you just want to record that you're on site, Mark arrived does that on its own, and Start my time starts your time later.

Tapped Start work on the wrong stop? Undo sits under it for five minutes, until you save a note or photo there, and it takes back the arrival and the minutes and puts your time back where it was. Field also asks before you start or mark arrived on a stop that isn't today, or on one the office crewed with someone else. On someone else's stop it records only your time, and the crew's arrival stays theirs. If the office cancelled the stop before your phone heard about it, Field says so instead of starting, and your time stays on the job you were on.

Your time is yours, not the crew's, and the Timesheet tab at the bottom is where you check it and fix it. When you leave, tap Mark departed, because the office needs to know when the crew left the site as well as when you stopped working.

Done for now

Before you're done with your part of a visit, tap Done for now. It asks "Where does this job stand?", and you answer Finished, Coming back (with the reason), or Someone else is finishing, with a note for the office if you want to leave one. Under Your time, Stop my time stops it, and Still on site leaves it running here. On a crew job it covers your part only, since the visit as a whole isn't finished until someone finishes it. When it stops your time and you're the last one on the clock, you're on site and there's a note or photo on the visit, Finished finishes the visit as well.

If you do more on that stop after your Done for now, Field shows "More work since your last update" so you know the office is looking at an old answer. On a crew stop you can also see where the others stand, such as Working, their own answer, or No update yet.

Otherwise, finishing the visit is its own step, Finish visit. The finishing page covers both. If you worked a visit today and it's still open in the evening without an answer from you, or your clock is still running, Field sends you one evening message about it, clock first, and Bolt brings the open work up again the next morning.

Bolt, by voice or typing

Bolt is in Field the whole day, by voice or by typing, and a voice conversation you've already started keeps going with the phone locked in your pocket. A live conversation needs a connection, so in a basement Field tells you Bolt needs a connection and your notes and photos carry on saving. Typing is an ordinary chat that never asks for the microphone. Tap the yellow button to talk, and anything you type while voice is on gets a spoken answer. Ending voice keeps the chat, and History has your earlier ones to pick up again. Bolt keeps your time too: "I'm here" and "done here" do what Start work and Done for now do, or tell it your day at the end as hours per job. Tell Bolt if the office sent you to pick something up on the way in, and that drive counts.

Updated November 3, 2026.