Preparing a repair quote

Commercial HVAC quoting software: make the scope clear before the price goes out.

Build a repair quote the customer can approve and the shop can deliver. Work through a fictional scope, labour and material prices, exclusions and the final review.

“Replace fan motor, $875” leaves plenty to argue about. Which unit? Does that include the return trip? What happens if the supplier's replacement costs more than the part someone priced last month?

Good commercial HVAC quoting software gives the estimator a place to settle those questions before sending the customer copy. Start with the work you can stand behind, then price that scope. A polished PDF cannot fix a missing allowance or the wrong equipment.

One modest repair, ready for review.

Fictional quote EX-Q-208, revision 1

Example customer: Pine Court Offices. Equipment: RTU-3, south roof. The field record identifies a failed condenser fan motor. This is an invented pricing worksheet, not a customer quote or a record generated by BoltWright. All amounts are illustrative selling prices in CAD before tax, not recommended rates.

Proposed scope: supply the specified replacement condenser fan motor for RTU-3, replace the failed motor during one return visit and record the operating check. The office must verify the replacement selection and supplier price against the actual equipment before approving its own quote.

Scroll sideways to see the quantities, selling prices and amounts.

ItemIncluded work or materialQuantity × selling priceAmount
MaterialReplacement condenser fan motor for RTU-31 × CAD 390.00CAD 390.00
LabourReturn repair and documented operating check3 hours × CAD 140.00CAD 420.00
TravelOne return trip to this site1 × CAD 65.00CAD 65.00
SubtotalIllustrative scope above, before taxCAD 875.00

The labour quantity is the estimator's allowance for this example. It is not a prediction of how long your repair will take. Keep supplier cost and the price you charge the customer distinct. Check that the customer copy contains the agreed scope and final charges, not unfinished estimating notes.

Say where the price stops.

For this example, the quoted amount assumes one technician, one return visit during normal working hours, and roof access arranged by the customer. The material allowance assumes the specified replacement is available at the price checked by the office.

Excluded: repairs to controls or other components, refrigerant work, after-hours attendance, additional visits and unrelated equipment. If the proposed work changes, agree the revised scope and price with the customer before adding it to the job.

Give the quote a clear validity date and explain any parts or access conditions. A customer can accept a price without having confirmed roof access. Leave the work date subject to the actual arrangements.

Two approvals mean different things.

The office first checks the equipment, scope, quantities, prices, exclusions, recipient and customer copy. In this fictional example, that review is still pending and the customer has not been asked to accept.

Once the quote is ready, the customer's decision needs to identify the version being accepted. If an email says “go ahead,” keep the decision with the quote it answers, including the person's name, date and any purchase-order reference. Approval of one repair is not open-ended approval for every finding at the site.

How BoltWright handles quote preparation.

BoltWright lets the office create a draft quote for a customer and connect it to a site, job or finding. The draft carries scope, notes, recipient, dates and line items. You enter the quantities and prices; BoltWright calculates the amounts and totals.

Drafts remain editable before internal approval. Approval requires priced line items and freezes that version into the customer document. A customer's acceptance or decline is recorded separately against the approved document. This gives the office a specific version to check when a question comes back.

Quoting is part of the full BoltWright platform, alongside dispatch, field records, reports and invoicing. For what happens after the customer's decision, see the finding-to-repair guide.

Test one quote before choosing software.

Bring a redacted repair note and supplier price. Build the scope, leave one item unpriced, and check what happens at approval. Then price it, review the customer copy and show exactly which document the customer accepts. Use the software comparison guide for the rest of your shortlist.

Bring a repair you need to price.

We can walk through the scope, line items and review in the full BoltWright platform. Use a redacted example and check the customer copy together.

Book a walkthrough See the full platform